The main purpose of the role includes, but is not limited to:

Planning, motivating and coordinating the dealership’s management, through effective leadership and solid business practices.

Ensuring customer satisfaction, profitability and the achievement of the financial plan in the Truck Centre.

Reporting:

This role reports to Director: Retail Operations.

Job Objectives:

• To ensure you achieve the strategic business plan and objectives.
• To meet or exceed planned performance against the following KPI’s:
• Parts sales and Gross Profit (GP).
• Workshop sales and Gross Profit (GP).
• Materials & Conversions.
• S & A Expense Control (Profit and Loss Statement).
• Aftermarket absorption.
• Operating Income / Margin.
• To ensure that you and employees comply with all Health and Safety requirements in the execution of
their duties.
• Drive customer satisfaction by ensuring that all activities are customer centric and value adding.
• Ensure that WIP is managed by correctly allocating costs and invoicing work at the earliest opportunity
whilst adhering to the Company’s work instructions and procedures.
• Ensure a full staff compliment at all times and ensuring that procedures are followed in line with relevant
policies.
• Ensure the completion of performance evaluations on a regular basis.
• Effectively communicating with Business Control to ensure consistency with projections.
• Coordinating regular meetings with the managers to ensure their profitability and efficiency.
• To manage, develop and motivate employees in accordance with Company policy and culture.
• Overseeing and maintaining compensation plans for all employees as per the company policy.
• Ensure that all performance touch points and dialogues be completed on a regular basis.
• Ensure that all Group policies and procedures are adhered to, and that all legislation is complied
to.
• Ensure that the dealer is run as efficiently as possible.

Qualification & Job Experience:

• Business Management Degree or related qualification.
• Minimum 5 years industry management experience (preferably commercial trucks).

Key Competencies:

• Entrepreneurial and commercial thinking.
• The ability to work in and adapt to a multi-cultural working environment.
• Good written and verbal communication skills.
• MS Office – Work, Excel, Power Point etc. (Intermediate to Advanced).
• Good presentation skills.
• Sound business knowledge.
• Good people skills.
• Good negotiation skills.
• Good planning and organizational skills.
• Proven Managerial skills.
• Ability to maintain good customer relations